Beginner's Quiz.qzpp.qzpp

Couldn't confirm presence of Flash 8 or higher because JavaScript was disabled.Get FlashI really do have Flash installed.ul{margin-top:0px;margin-bottom:0px;list-style-type:none;padding-left:20px;}1. When a business needs positive information about its products or services to go out to the public, it might hire a:

[ ] Financial advisor.

[ ] Merchandising coordinator.

[ ] Disney World representative.

[ ] Public relations firm.

2. Stephen Covey is famous for which book?

[ ] The Peter Principle

[ ] 7 Habits of Highly Successful People

[ ] Systems Thinking

[ ] Who Moved My Cheese?

3. For good communication skills, it is important to remember that a person’s perception of an event…

[ ] Isn’t that important, as long as we know what the event was.

[ ] Is the truth as they see it, and needs to be respected.

[ ] Should be included in the company newsletter.

[ ] Is usually incorrect, and we need to correct it.

4. B2B refers to…

[ ] A phone system that is used to connect businesses.

[ ] Businesses that specialize in two goods or services.

[ ] A rock band from the eighties.

[ ] Businesses that sell their products or services to other businesses.

5. To improve one’s productivity, one ought to consider the Time Management Matrix, which says…

[ ] Ignoring urgent and important tasks makes them go away.

[ ] Non-important and urgent tasks do not exist.

[ ] Tasks that are important and not urgent should be the focus of your workday.

[ ] Making all tasks urgent and important is the best way to accomplish your daily do-to’s.

6. What’s the difference between a leader and a manager?

[ ] A leader sits on the Board of Directors; a manager sits at his/her desk.

[ ] A leader decides a direction for a company; a manager carries out the steps to get there.

[ ] A leader decides how to do something; a manager decides whether to do it.

[ ] A leader doesn’t interact with the workers while a manager does.

7. Using “I” statements to resolve conflict can be useful because…

[ ] They start with what I think, and ignore what you think.

[ ] They start with what I perceived, rather than accusing the other person of something.

[ ] They go straight for the eyes.

[ ] They start with “I can’t stand your behavior!”

8. Six Sigma is a methodology designed to…

[ ] Take the six most used processes and improve their functionality for overall company efficiency.

[ ] Give Green Belts a way to improve a company’s ecological impact.

[ ] Add the impact of a company’s various operating methodologies into one measureable statistic.

[ ] Improve processes to eliminate defects and inefficiencies.

9. Operations management in a company refers to…

[ ] Creating smooth processes for the company operating procedures.

[ ] Managing the processes that produce the company’s goods or services.

[ ] Using sharp implements and an MD to cut out wasteful expenditures.

[ ] Managing the cutting open of customers on the operating table.

10. The ROI is important to know because it describes…

[ ] The Rate of Investigation following two or more sexual harassment cases in a company.

[ ] The Siegfried compared to the ROI.

[ ] The amount of Return you get for your Investment.

[ ] The Return of Insubordination between fiscal quarters.